1. Agreement to these Terms
These Terms form a binding agreement between you and Sorvius (“Sorvius,” “we,” “us,” or “our”). By creating an account, accessing, or using our website sorvius.com or the Sorvius services (together, the “Services”), you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services. If you are using the Services on behalf of a business, you represent that you are authorized to bind that business to these Terms.
2. Definitions
- Operator: a business or individual that uses Sorvius to offer instant quotes, take bookings, and manage jobs.
- Customer: an end customer who requests a quote or books a service through an Operator’s Sorvius-powered booking flow.
- Services: the Sorvius software, booking widget, hosted booking pages, dashboard, and related features and websites.
3. Eligibility and accounts
You must be at least 18 years old and capable of forming a binding contract to use the Services. You agree to provide accurate and complete information when you register and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly at [email protected] if you suspect any unauthorized use.
4. The Sorvius service
Sorvius provides software that lets Operators add an instant-quote and booking button to their website, generate prices from a rate card they configure, schedule one-time and recurring jobs, and collect payment through their own connected payment provider. Sorvius provides the tools; the underlying services quoted and delivered are provided solely by the Operator. We may add, change, or remove features from time to time.
5. Subscriptions, fees, and billing
Sorvius is offered on paid subscription plans (currently Standard at $39/month and Pro at $79/month). New subscriptions begin with a 14-day free trial; a payment method is collected up front but not charged until the trial ends, and cancelling before the trial ends avoids any charge. After the trial, plans are billed in advance on a recurring monthly basis through our payment processor. There are no long-term contracts — you may upgrade, downgrade, or cancel at any time from your account settings, and cancellation takes effect at the end of your current billing period.
- Fees are exclusive of applicable taxes, which you are responsible for.
- Except where required by law, subscription fees already paid are non-refundable, and cancelling does not entitle you to a refund for the current period.
- We may change our pricing; we will give you reasonable advance notice, and changes take effect on your next billing cycle.
6. Payments, Stripe, and Operator–Customer transactions
Payments from Customers are processed through Stripe using the Operator’s own connected Stripe account. Funds from Customer payments flow directly to the Operator’s account on Stripe’s standard schedule; Sorvius never holds, receives, or controls those funds.
The transaction for any quoted or booked service is solely between the Operator and the Customer. Sorvius is not a party to that transaction and is not responsible for the services an Operator provides, the prices they set, the quality or completion of work, or any refunds, disputes, chargebacks, or taxes arising from it. Operators are responsible for setting accurate prices, honoring bookings, and handling their own refunds and customer service. Use of Stripe is also subject to the Stripe Services Agreement.
7. Operator responsibilities
As an Operator, you agree that you will:
- Offer only lawful services and provide accurate quotes and descriptions.
- Honor bookings made through your Sorvius-powered flow and communicate promptly with Customers.
- Obtain any consents required to contact your Customers, including for email and SMS reminders, and comply with applicable marketing, privacy, and anti-spam laws.
- Handle Customer personal information you receive through the Services responsibly and in accordance with applicable law and your own privacy notices.
8. Acceptable use
You agree not to:
- Use the Services for any unlawful, fraudulent, or deceptive purpose.
- Interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems.
- Reverse engineer, copy, resell, or create derivative works of the Services except as permitted by law.
- Upload malicious code or content that infringes the rights of others or is unlawful, harmful, or objectionable.
- Use the Services to send unsolicited communications in violation of applicable law.
We may suspend or terminate access for conduct that violates these Terms.
9. Third-party services
The Services integrate with third-party providers — for example, Stripe (payments), HubSpot (CRM sync), and messaging and email providers used for notifications. Your use of those integrations may be subject to the third party’s own terms and privacy policies. We are not responsible for third-party services, and their availability may change.
10. Intellectual property
The Services, including all software, design, text, and branding, are owned by Sorvius or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. You retain ownership of the content and data you provide (“Your Content”), and you grant us the rights needed to host and process Your Content to provide the Services.
11. Customer data and privacy
Our handling of personal information is described in our Privacy Policy. As between you and us, Operators are responsible for the personal information of their Customers collected through the Services and for providing any legally required notices to those Customers.
12. Disclaimers
The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any defects will be corrected.
13. Limitation of liability
To the maximum extent permitted by law, Sorvius and its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the twelve (12) months before the event giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless Sorvius from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, the services you provide to your Customers, Your Content, or your violation of these Terms or applicable law.
15. Termination
You may stop using the Services and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Services. Upon termination, your right to use the Services ends. Provisions that by their nature should survive termination — including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification — will survive.
16. Changes to the Services and these Terms
We may modify these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or a notice on the website, and update the “Last updated” date above. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
17. Governing law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict-of-laws principles. You agree that the courts located in the Province of Ontario, Canada will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, subject to any mandatory consumer-protection rights in your place of residence.
18. Contact us
If you have any questions about these Terms, please contact us at [email protected].